Last Updated: July 14, 2026

This website (www.cleatculture.in ) is owned and operated by Sadhana Biswas (Proprietorship), trading under the brand name "Cleat Culture ". By using this website, you agree to these Terms & Conditions. 

Welcome to Cleat Culture . By accessing or using our website, placing an order, or purchasing any product from Cleat Culture , you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Payment Policy, Shipping Policy, Return & Refund Policy, and Privacy Policy.

If you do not agree with any part of these terms, please do not use our website.

2. Product Information

We make every effort to ensure that product images, descriptions, specifications, prices, and availability are accurate. However, occasional errors may occur due to manual updates or technical issues.

Cleat Culture reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Product images are provided for reference. Minor differences in colour, packaging, or appearance may occur due to lighting, screen settings, manufacturing batches, or supplier updates.

Please read the product description, specifications, and images carefully before placing your order. By purchasing, you acknowledge that you have reviewed and understood the product details provided.

3. Order Confirmation

Submitting an order does not automatically guarantee acceptance.

An order is considered confirmed only after:

Required payment has been received (where applicable).

The order passes our verification process.

Product availability has been confirmed.

Cleat Culture reserves the right to refuse or cancel any order before dispatch for reasons including but not limited to stock unavailability, pricing errors, suspected fraud, or verification issues.

4. Partial Payment for COD Orders

Cleat culture does not provide 100% Cash on Delivery (COD).

Customers choosing COD must pay the required advance amount to confirm the order.

Orders are processed only after the advance payment is successfully received.

Failure to complete the required advance payment within the specified period may result in automatic cancellation of the order.

5. Order Cancellation

Before Dispatch

Customers requesting cancellation after order confirmation may be charged cancellation fees.

Typical cancellation charges are:

COD Orders: 30%–50% of the order value.

Prepaid Orders: 20%–30% of the order value.

The applicable amount depends on order status, processing stage, customization, and other operational costs.

After Dispatch

Orders cannot be cancelled after dispatch.

No refund will be issued for cancelled dispatched orders except where required under applicable law.

6. Cancellation by BootStore

Cleat culture reserves the right to cancel any order due to:

Product unavailability

Pricing or technical errors

Verification failure

Payment issues

Suspected fraudulent activity

Any other operational reason

If cleat culture cancels an order before dispatch, customers will receive a refund of the amount paid.

7. Shipping & Delivery

Orders are generally dispatched within 2–4 business days.

Estimated delivery time:

5–7 business days for most locations.

7–10 business days for certain locations depending on courier availability.

Delivery timelines are estimates and are not guaranteed.

Unexpected delays caused by courier partners, weather conditions, strikes, natural disasters, government restrictions, or other unforeseen circumstances are beyond BootStore's control.

8. Order Tracking

Once dispatched, customers will receive:

Courier partner details

Tracking number

Customers are responsible for monitoring shipment status using the provided tracking information.

If the tracking status shows Out for Delivery, customers should remain available to receive the parcel.

Failure to receive the shipment may result in Return-to-Origin (RTO).

9. Return-to-Origin (RTO)

Cleat Culture shall not be responsible for losses arising from customer-related RTO cases, including:

Customer unavailable during delivery

Incorrect address provided

Invalid contact number

Customer refusal without valid reason

Failure to coordinate with the courier

If an order is returned due to customer-related reasons, reshipping charges may apply before a second dispatch.

10. Bulk Orders

For bulk purchases, product availability may change during processing.

If any item becomes unavailable, Cleat Culture may:

Remove unavailable items.

Offer an alternative product.

Refund the unavailable item's payment.

Cancel that specific item if necessary.

11. Exchange Policy

Cleat Culture does not provide returns for delivered products.

Only size exchange is available for eligible products.

Exchange requests must be made within 3 daysof delivery.

Exchange approval is subject to stock availability.

Certain products may not be eligible for exchange.

White-coloured products are not eligible for exchange.

12. Exchange Conditions

Products must be:

Unused

Unwashed

In original condition

With all original tags attached

Without damage or signs of wear

Products failing inspection will not qualify for exchange.

If the requested size is unavailable, Cleat Culture may, at its sole discretion, offer another suitable product.

13. Exchange Shipping

Customers must send exchange products to Cleat Culture using India Post or any courier service.

Cleat Culture does not provide pickup service.

If the exchange is requested due to customer preference (including size selection), all courier charges for returning and reshipping the product shall be borne by the customer.

If the exchange is approved due to an error by Cleat Culture , return shipping reimbursement may be provided up to ₹100.

14. Wrong or Missing Items

Customers claiming a wrong or missing item must provide a clear and uninterrupted unboxing video showing:

The sealed parcel

Opening of the parcel

Contents inside

Claims submitted without an unboxing video may not be accepted.

15. Tampered Parcels

Customers should inspect the parcel before accepting delivery.

If the package appears damaged, opened, or tampered with, customers should immediately report the issue to both the courier company and cleat culture .

16. Communication

Customers are responsible for providing accurate:

Mobile number

Email address

Delivery address

If Cleat Culture is unable to contact the customer despite reasonable attempts, order processing or issue resolution may be delayed or cancelled.

17. Pricing

All prices displayed on the website are in Indian Rupees (INR).

CleatCulture reserves the right to change prices, offers, discounts, or promotional campaigns without prior notice.

18. Intellectual Property

All website content including text, graphics, logos, product photographs (where owned by cleat culture ), designs, and website layout are protected by applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is prohibited.

19. Limitation of Liability

To the maximum extent permitted by law, cleatculture shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

20. Changes to These Terms

Cleat culture reserves the right to modify these Terms & Conditions at any time.

Updated versions will become effective immediately upon publication on the website.

Customers are encouraged to review these Terms periodically.

21. Contact Us

For any questions regarding these Terms & Conditions, please contact cleat culture through the contact information provided on our website.

This is the foundation for the rest of your policies. Next, I'll prepare a matching Payment Policywith a professional structure and consistent wording.