Last Updated: July 14, 2026

This Payment Policy applies to all purchases made on www.cleatculture.in  The website is owned and operated by Sadhana Biswas (Proprietorship), trading under the brand name  Cleat Culture 

At Cleat Culture , we strive to provide a secure and transparent payment process for all our customers. Please read this Payment Policy carefully before placing an order.

1. Accepted Payment Methods

We accept the following payment methods:

UPI

Debit Cards

Credit Cards

Net Banking

Wallets (where available)

Cash on Delivery (COD) with Partial Advance Payment

Available payment methods may vary depending on your location and order value.

2. Partial Payment for Cash on Delivery (COD)

Cleat Culture does not offer 100% Cash on Delivery (COD).

To confirm a COD order, customers must pay the required partial advance amount. The remaining balance is payable to the courier partner at the time of delivery.

Orders are processed only after the advance payment has been successfully received.

Cleat Culture reserves the right to decline or cancel COD requests that do not meet our verification or payment requirements.

3. Payment Verification

To protect both our customers and our business from fraudulent transactions, Cleat Culture may verify payment details or contact customers before processing an order.

If payment verification cannot be completed successfully, Cleat Culture reserves the right to cancel or hold the order until verification is completed.

4. Order Confirmation

An order is considered confirmed only after:

Successful payment (for prepaid orders), or

Successful receipt of the required advance payment (for COD orders), and

Completion of any required verification.

Cleat Culture reserves the right to refuse or cancel any order before dispatch if payment cannot be verified or if any suspicious activity is detected.

5. Cancellation Charges

If a customer requests cancellation after an order has been confirmed but before dispatch, cancellation charges may apply depending on the processing stage.

Typical cancellation charges are:

COD Orders: 30%–50% of the order value.

Prepaid Orders: 20%–30% of the order value.

The applicable amount is determined based on the nature of the order and operational costs incurred.

No cancellation requests will be accepted after the order has been dispatched.

6. Refund of Payments

If Cleat Culture cancels an order before dispatch, customers will receive a full refund of the amount paid.

Approved refunds are generally processed within 5–7 business days through the original payment method.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

7. Payment Security

Cleat Culture uses trusted payment service providers to process online transactions securely.

We do not store customers' complete card or banking information on our servers.

Customers are responsible for ensuring that payment information entered during checkout is accurate.

8. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices, offers, discounts, and promotional campaigns are subject to change without prior notice.

If an incorrect price is displayed due to a technical or human error, cleat culture reserves the right to cancel the order and issue a full refund.

9. Failed or Pending Payments

If a payment fails but the amount is debited from your account, it is usually reversed automatically by your bank or payment provider.

If the amount is not reversed within the expected timeframe, customers should first contact their bank or payment provider. If further assistance is required, cleat culture 's customer support team will be happy to help.

10. Contact Us

If you have any questions regarding payments, please contact cleat culture through the contact information provided on our website.

This policy is written in a professional format and complements the Terms & Conditions.

Next, we'll create the Shipping Policy, followed by the Return & Refund Policy, and finally the Privacy Policy, so all your website policies have a consistent, professional style.