Last Updated: July 14, 2026

This Return & Refund Policy is issued by Sadhana Biswas (Proprietorship), trading as Cleat Culture.

At Cleat Culture, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before placing an order, as it explains the conditions under which returns, exchanges, cancellations, and refunds are accepted.

1. Return Policy

Cleat Culture does not offer returns for delivered products unless required under applicable law.

Customers are requested to carefully review the product details, size chart, and specifications before placing an order.

2. Size Exchange Policy

We offer size exchange only for eligible products, subject to the following conditions:

Exchange requests must be submitted within 3 days of the delivery date.

Exchange is subject to stock availability.

Only one exchange request is allowed per order.

If the requested size is unavailable, Cleat Culture may, at its sole discretion, offer another suitable product of similar value.

3. Products Not Eligible for Exchange

The following products are not eligible for exchange:

White-coloured products.

Products marked as non-exchangeable on the product page.

Used or worn products.

Washed or damaged products.

Products with removed or damaged tags.

Products without original packaging.

Customized or personalised products (if applicable).

4. Exchange Conditions

To qualify for a size exchange, the product must:

Be unused and unwashed.

Be free from stains, damage, or signs of wear.

Have all original tags attached.

Be returned in its original packaging.

Cleat culture reserves the right to reject any exchange request if the product does not meet these conditions.

5. Exchange Shipping

Customers are responsible for sending the product back to cleat culture using India Post or any courier service.

At present, cleat culture does not provide a reverse pickup service.

If the exchange is requested due to customer preference (including selecting the wrong size), all courier charges for returning and reshipping the product shall be borne by the customer.

If the exchange is approved due to an error by BootStore, we may reimburse return shipping charges up to ₹100, subject to approval.

6. Order Cancellation

Before Dispatch

Customers requesting cancellation after order confirmation may be subject to cancellation charges.

Cleat culture may deduct reasonable processing, payment gateway, packaging, and operational charges before issuing any eligible refund. The applicable deduction depends on the order status, product type, and processing stage.

After Dispatch

Once an order has been dispatched, cancellation requests cannot normally be accepted.

Refund requests after dispatch will only be considered in accordance with this Return & Refund Policy and applicable laws.

7. Refund Policy

Refunds are issued only in eligible cases, including:

Order cancelled by cleat culture before dispatch.

Payment received for an order that cannot be fulfilled.

Other cases approved by cleat culture after review.

Approved refunds are generally processed within 5–7 business days through the original payment method.

The time required for the refunded amount to reflect in your account depends on your bank or payment provider.

8. Return-to-Origin (RTO)

Cleat culture shall not be liable for Return-to-Origin (RTO) shipments resulting from customer-related reasons, including:

Incorrect or incomplete delivery address.

Incorrect contact details.

Customer unavailable during delivery.

Refusal to accept the parcel without a valid reason.

Failure to coordinate with the courier partner.

If an order is returned due to customer-related reasons, any refund or reshipment will be subject to this policy. Additional shipping or handling charges may apply for reshipment.

9. Wrong or Missing Items

If you receive a wrong product or believe an item is missing, you must notify cleat culture within 48 hours of delivery.

A clear and uninterrupted unboxing videoshowing the sealed parcel being opened is mandatory for verification.

Claims submitted without an unboxing video may not be accepted.

10. Tampered or Damaged Parcels

If your parcel appears damaged, opened, or tampered with at the time of delivery, we recommend refusing delivery where possible and immediately reporting the issue to both the courier partner and cleat culture.

11. Product Description & Colour Variation

We strive to ensure that all product information is accurate. However, occasional typographical or data-entry errors may occur.

Minor errors in product descriptions alone shall not qualify for a return or replacement if the delivered product substantially matches the product images and the item ordered.

Certain sports accessories and gear may have slight colour or design variations due to manufacturing batches or supplier updates.

12. Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact cleat culture through the contact information available on our website. Our support team will be happy to assist you.

This version is professionally structured, easier for customers to understand, and incorporates the stronger wording we discussed while keeping your business rules intact.